Refunds and Exchanges

Refund is not acceptable for custom made products.
If for any reason you are unhappy with your purchase, please contact me and we will work on a solution.
You can require to cancel your order before we begin to process your order. But once we start to make the dolls, no refund or cancellation for handmade custom products.
You can require to make adjustment on the proofs in different stages, but once we get your approval to process and make the final step, no changes can be done in the final version.